Privacy Policy

Last updated: May 2026

Introduction

dark-flame ("we," "our," or "us") is committed to protecting the privacy of children, parents, and guardians who use our financial education services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dark-flame.com or enrol in our programmes.

By accessing our website or services, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our services.

Information We Collect

We collect information that you voluntarily provide when registering for programmes, contacting us, or interacting with our website:

• Parent or guardian name and contact details (email address)
• Child's first name and age (for programme placement)
• Programme preferences and enrolment history
• Communication records between you and our team
• Feedback and survey responses

We also automatically collect certain technical information when you visit our website:

• Browser type and version
• Pages visited and time spent on site
• Referring website addresses
• Device type and operating system

How We Use Your Information

The information we collect serves the following purposes:

• Processing enrolment requests and managing class placements
• Communicating about schedules, progress, and programme updates
• Responding to enquiries and support requests
• Improving our programmes and website experience
• Sending relevant information about new programmes (with consent)
• Complying with legal obligations

Data Sharing and Disclosure

We do not sell, trade, or rent personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist our operations (e.g., email delivery, payment processing), bound by confidentiality agreements
• When required by law or to protect legal rights
• In connection with a business transfer, merger, or acquisition

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Given the nature of our services, we take extra care with information relating to minors. We collect only the minimum information necessary (first name and age) to provide appropriate educational services. All communications occur through parents or guardians rather than directly with children.

Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enrolment records are typically retained for seven years after the last interaction.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

Email: [email protected]
Address: 47 Colmore Row, Birmingham, B3 2BS, United Kingdom